Standard shipping typically arrives between 3-8 business days. Standard service is provided with final delivery via the United States Postal Service. Delivery can be expected Monday through Saturday. You will receive an order and shipping confirmation email so you can track your order.
Canadian shipping typically arrives in 6-10 business days. Shipping for all other international locations typically arrives in 10-20 business days, depending upon region. Certain countries may charge additional fees, such as customs fees and independent carrier fees. All Canadian orders ship via Purolator; all other International orders ship via DHL. Hot Topic does not ship to International freight forwarders. Presale/Backordered items are not available for international shipping.
Q: Do you ship to P.O. Boxes?
A: We currently only offer Standard Shipping to P.O. Boxes. Express and Overnight options are not available.
Q: Do you ship to freight forwarding addresses?
A: WVDE does not ship to International or domestic freight forwarders.
Q: I haven’t received my item. Who should I contact?
A: All orders are processed Monday - Friday only, and not on holidays. If you still think your order is missing in action, you email us or utilize the live chat button on the homepage.
Q: Why doesn't the USPS website recognize the tracking number for an order I placed?
A: Your tracking number won’t be recognized until approximately 24 hours after your order has shipped.
Q: How will you notify me if there is a problem with my order?
A: All order communication is done via email, so it’s important that your email address is accurate and current.
Q: How much will I pay for International shipping?
A: Your shipping price is determined online by the weight of your order and the shipping destination. After the "Shipping Address" page, you’ll see a price for your order.
Q: What are Shipping Surcharges?
A: Some items ship directly to you from our vendors. Depending on the item, the cost of shipping may be greater due to the item's unique size, weight, or fragility. We do our best to ensure that these shipping costs are kept at a reasonable amount.
Q: Does the Shipping Surcharge ever change?
A: Shipping Surcharges associated with a product are subject to change at any time. The Shipping Surcharge for an item may also depend on the shipping method that you select in checkout.
Q: Are Shipping Surcharges subject to additional taxes?
A: Depending on the shipping address, Shipping Surcharges may be taxable.
Q: Are Shipping Surcharges refundable?
A: Shipping Surcharges are not refundable nor exchangeable at this time